You might be wondering when you see “Elara App is preventing Windows from shutting down” message on your screen. We have received similar report recently. And in this post, we will help you to fix this issue for good. Stay tuned!
What is Elara App?
Elara app is an application that controls the small components in a computer which are connected to the touchpad. In simpler words, we can say that it controls some functionality of the touchpad. Thus, we can find this app in the Program Files folder along with the touchpad’s driver.
In the Task Manager, Elara app shows up under ApntEx.exe. It’s neither a standalone software nor driver. But it might be a part of the touchpad’s driver.
Why does Elara App prevent Windows from shutting down?
It may annoy you when you try to shut down the computer, but it can’t because the app prevents you from doing so. The reason Elara app is preventing Windows from shutting down is because the app is still running in the background.
Generally, Windows system will close all apps, including the processes that are running in the background before it is shutting down. However, Windows system will cancel the shutdown process if it recognizes a sensitive process. That’s why your Windows system fails to shutdown.
How to fix Elara App is preventing Windows from shutting down Error
Since Elara app controls the touchpad, one of the risks you might get when ending the Elara app task is you will lose the functionality of the touchpad. Therefore, you should prepare for a mouse as a backup.
The method that we will show you on this section will only end the Elara app tasks temporarily. Follow the steps below to do so:
- Open Task Manager by pressing CTRL + Shift + Esc together.
- Select Details tab to see the apps running in the backgrounds.
- Choose ApntEx.exe and click on End Task button on the bottom.
If you want to get rid of the app permanently, you can try to uninstall the touchpad driver and install the latest driver. Some people find it to be their permanent solution, but there is one or two cases reported that the Fn key loses its function.
After following the method above, you can safely shutting down your computer. The Elara app is preventing Windows from shutting down issue has been solved.
Have you tried to do the method above? Is there any bad effects that you get? Please share because you can help other people too.
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